Analysis

The Quality of Communication between Managers and Employees Questionnaire has been designed to assess the effectiveness and quality of communication between managers and employees within an organization. This scale evaluates various dimensions of communication, such as clarity, directness and honesty, active listening, feedback, empathy, and frequency of communication.

Purpose

The purpose of the questionnaire is to measure the quality of communication between managers and employees, providing employers with valuable insights to identify areas in need of improvement. Improving communication can lead to higher job satisfaction, increased productivity, and a better workplace culture.

Calibration

The scale includes a series of statements to which participants are asked to respond using a Likert scale, ranging from “1 = Strongly Disagree” to “5 = Strongly Agree.”

References

Downs, C. W., & Hazen, M. D. (1977). A Factor Analytic Study of Communication Satisfaction. Journal of Business Communication, 14(3), 63–73.
Goldhaber, G. M., & Rogers, D. P. (1979). Auditing organizational communication systems: The ICA Communication Audit. Communication Yearbook, 3, 663–683.
Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communication (1973), 30(1), 5–28.
Jablin, F. M. (1980). Superior-Subordinate Communication: The State of the Art. Psychological Bulletin, 87(1), 120–137.
Wiener, M., & Mehrabian, A. (1968). Language within language: Immediacy, a channel in verbal communication. Journal of Communication, 18(1), 25–33.