Analysis

Organizational Citizenship Behavior (OCB) evaluates employees’ discretionary behaviors that contribute to improving the overall performance of the organization. These behaviors are not typically part of employees’ formal duties but have a significant impact on the work environment and team performance. The main dimensions of OCB include altruism, conscientiousness, courtesy, and team spirit.

Objective

The objective of the questionnaire is to assess the extent to which employees demonstrate behaviors that contribute to organizational well-being and effectiveness.

Calibration

Calibration is carried out using a Likert scale, where participants rate the frequency or intensity of their behaviors across various statements related to the dimensions of OCB.

References

Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563.
Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601–617.