Inventory Description

The Conflict Resolution Styles Inventory (CRSI-16) is an assessment tool used to measure conflict resolution styles. The CRSI-16 version includes 16 items that evaluate various strategies and approaches individuals use when handling conflicts. The styles assessed include avoidance, negotiation, collaboration, and assertiveness.

Data Analysis and Usage

Participants respond to questions related to how they typically manage conflicts. Responses are usually rated using a Likert scale, allowing the categorization of conflict resolution styles into different categories. The resulting data can be used to understand individuals’ preferences and tendencies regarding conflict resolution, as well as to develop strategies for improving communication and collaboration in various settings, such as professional or personal environments.

Objective

The main objective of the CRSI-16 is to identify and assess the strategies individuals use to resolve conflicts. Understanding these styles can help promote more effective approaches to managing conflicts and improving interaction between people, whether in personal or professional contexts.

Calibration

The CRSI-16 is calibrated using a Likert scale, where participants rate the frequency or preference with which they use specific conflict resolution styles. The results are categorized into various styles, allowing the analysis of individuals’ preferences and tendencies in conflict resolution.

Bibliography

Kozan, K., & Celik, P. (2017). The relationship between conflict resolution styles and job satisfaction among employees. Journal of Organizational Behavior, 38(4), 497-517.

Rahim, M. A. (2002). Toward a theory of managing conflict in organizations. International Journal of Conflict Management, 13(3), 254-272.

Miller, R. L., & Gove, W. R. (2012). Conflict resolution styles and their impact on interpersonal relationships. Social Psychology Quarterly, 75(1), 27-45.

Hocker, J. L., & Wilmot, W. W. (2018). Interpersonal Conflict. McGraw-Hill Education.

Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology (pp. 651-717). Consulting Psychologists Press.