Scale Description

The Conflict Resolution Style (CRS-5) scale is a tool designed to assess various conflict resolution styles. This scale measures five key types of strategies individuals use to resolve conflicts: collaboration, compromise, avoidance, competition, and accommodation. The CRS-5 allows for an understanding of individuals’ preferences and tendencies in handling conflicts in personal and professional relationships.

Data Analysis and Usage

The CRS-5 includes questions related to the five conflict resolution styles. Participants answer questions using a Likert scale to indicate the frequency or preference they have for each style. Data analysis involves measuring the frequencies of the styles used and comparing them with other parameters, such as the effectiveness of conflict resolution and relationship satisfaction.

Objective

The objective of the CRS-5 is to understand the strategies individuals prefer for conflict resolution. By evaluating different styles, researchers and practitioners can identify which strategies are most effective in various situations and suggest improvements in communication and conflict management.

Calibration

The calibration of the CRS-5 is typically done through a Likert scale, usually from 1 to 5, where participants rate the application of each conflict resolution style in their personal experience. The results are categorized according to the intensity of use for each style, allowing for the creation of profiles that indicate individuals’ preferences for conflict resolution.

Bibliography

Rahim, M. A. (1983). A measure of styles of handling interpersonal conflict. Academy of Management Journal, 26(2), 368-376.

Thomas, K. W., & Kilmann, R. H. (1974). The Thomas-Kilmann Conflict Mode Instrument. Tuxedo, NY: Xicom.

De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741-749.

Kilmann, R. H., & Thomas, K. W. (1977). Developing a model of conflict-handling behavior. In Conflict and Conflict Management, 167-183.

Pruitt, D. G., & Carnevale, P. J. (1993). Negotiation in social conflict. Open University Press.