Analysis

The Interpersonal Communication Satisfaction Inventory (ICSI) is a tool used to assess the quality and effectiveness of interpersonal communication between individuals. It consists of six statements referring to different aspects of communication, such as understanding, listening, interest, and emotional perception. Participants are asked to rate these statements on a scale ranging from “Always” to “Never.”

Purpose

The purpose of this questionnaire is to evaluate and measure the quality and effectiveness of communication between individuals. Through its six statements, the questionnaire aims to capture the sense of understanding, listening, and emotional perception that participants experience during their interpersonal interactions. It also examines the interest and satisfaction that arise from these interactions.
In this way, the ICSI provides valuable information about strengths and weaknesses in communication, helping individuals and groups identify areas for improvement. The ultimate goal is to strengthen interpersonal relationships and promote a more effective and satisfying communication experience across different contexts, such as family, work, and social environments.

Calibration

The ICSI-19 consists of 19 items, which are answered as follows:
7 = Strongly Agree
6 = Moderately Agree
5 = Slightly Agree
4 = Neutral
3 = Slightly Disagree
2 = Moderately Disagree
1 = Strongly Disagree

References

Hecht, M. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research, 4, 253–264. doi:10.1111/j.1468-2958.1978.tb00614.x
Hecht, M. (1978). Toward a conceptualization of communication satisfaction. Quarterly Journal of Speech, 64, 47–62. doi:10.1080/00335637809383411
Rubin, R. B., Palmgreen, P., & Sypher, H. E. (1994). Communication research measures: A sourcebook. New York: Guilford.
Hecht, M. L. (2004). Interpersonal communication satisfaction inventory. In R. B. Rubin, P. Palmgreen, & H. E. Sypher (Eds.), Communication research measures: A sourcebook (pp. 217–222). New York, NY: Routledge.
Shroff, Havovi B. (2014). Family resiliency, sense of coherence, social support and psychosocial interventions: Reducing caregiver burden and determining the quality of life in persons with Alzheimer’s disease. Florida Atlantic University, Doctoral Dissertation.
Whalen, Christina S. (2015). Is the reception better on a different channel? Interpersonal communication satisfaction of introverts and extraverts during face-to-face versus instant messenger conversations. Scripps Senior Theses, Paper 543.