Description of the Questionnaire

The questionnaire used was based on internationally recognized emotional intelligence assessment scales, specifically the Assessing Emotions Scale (AES – SEIS) and the Trait Emotional Intelligence Questionnaire – short form (TEIQue-sf). It is a self-report instrument where participants are asked to indicate their level of agreement with specific statements using a five-point Likert scale (from 1 = Strongly Disagree to 5 = Strongly Agree). The tool explores key aspects of emotional intelligence, such as the perception, expression, regulation, evaluation, and use of emotions both towards oneself and others.

Data Analysis and Use

The data analysis followed a quantitative methodology using the IBM SPSS 21.0 statistical software. The reliability of the tool was tested through Cronbach’s alpha coefficient, which yielded high values (above 0.83), and the test-retest method was also applied to confirm the consistency of results. Face validity was evaluated based on participants’ responses regarding the clarity and comprehensibility of the questions. Statistical analysis included descriptive and inferential statistics, such as t-tests, ANOVA, and correlation coefficients, aiming to explore associations between emotional intelligence levels and variables like gender, age, education, and years of professional experience. The findings revealed statistically significant gender differences, with women demonstrating higher levels of emotional intelligence, while no strong correlations were observed with age or administrative experience.

Objective

The main objective of the questionnaire was to assess the levels of emotional intelligence in managerial staff working in healthcare service organizations. Additionally, it aimed to investigate the relationship between emotional intelligence and the demographic and professional characteristics of the participants, such as gender, age, education level, and experience. Identifying such correlations can contribute to the design of strategies for the development of leadership skills in the healthcare sector, grounded in enhancing empathy and emotional awareness as core elements of human-centered and effective management.

Calibration

The results showed a high level of reliability and validity. Cronbach’s alpha ranged from 0.83 in the initial measurement to 0.88 in the retest, while the intraclass correlation coefficients and Spearman correlations yielded statistically significant results, indicating the tool’s consistency. Participants positively evaluated the clarity and comprehensibility of the questions, confirming its face validity. This preliminary calibration enabled the initiation of the formal standardization process of the tool within the Greek population, allowing it to be reliably used in future research.

Bibliography

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Papageorgiou E. (2018). Emotional intelligence/empathy as beneficial traits in the management style of executive staff in Health Services.
Stamatopoulou M. (2014). Pilot Study for the Standardization of the Short Form of the Trait Emotional Intelligence Questionnaire as a Personality Trait.