Analysis

The Organizational Citizenship Behavior Measure evaluates employees’ discretionary behaviors that are not included in their official job description but contribute to the smooth functioning and success of the organization.

Purpose

The purpose of the OCBM is to provide a clear and reliable measurement of employees’ organizational citizenship behavior.

Calibration

Calibration is carried out using a Likert scale, where participants assess the frequency or intensity of their behaviors across various statements.

References

Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513-563.
Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601-617.