Analysis

The Chinese Organizational Citizenship Scale (COCS) is used to assess organizational citizenship behavior (OCB) in Chinese workplace environments. Organizational citizenship behavior refers to voluntary and non-mandatory employee actions that contribute to the efficient functioning of an organization beyond formal job requirements.

Objective

The goal of the COCS is to evaluate employees’ voluntary behaviors and examine how these behaviors contribute to overall organizational performance and well-being.

Calibration

The scale is measured using a Likert scale, typically ranging from 1 (Never) to 5 (Always).

References

Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3), 421-444.
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological contract and organizational citizenship behavior in China: Investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 311-321.
Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People’s Republic of China. Organization Science, 15(2), 241-253.
Li, C., & Chu, C. (2017). How to enhance employees’ organizational citizenship behavior: The role of organizational support and job autonomy. Journal of Psychology in Chinese Societies.