Questionnaire Analysis

The Organizational Citizenship Behavior Questionnaire (OCB-24) was used to measure employees’ responses regarding organizational citizenship behavior, developed by Podsakoff, MacKenzie, Moorman, and Fetter in 1990.

Purpose of the Questionnaire

Organizational citizenship behaviors represent a group of actions that support the broader organizational, social, and psychological environment within which the organization’s technical core operates. These behaviors enhance organizational effectiveness and may lead to rewards for employees. The OCB questionnaire is designed to measure five key dimensions:
Altruism
Conscientiousness
Sportsmanship
Courtesy
Civic Virtue
The main goal of the OCB-24 is to assess these five dimensions.

Item Scoring

The OCB-24 consists of 24 statements, grouped into the five aforementioned dimensions. Each dimension includes five items, except for civic virtue, which contains four items. The statements are rated using a 7-point Likert scale, ranging from 1 (strongly disagree) to 7 (strongly agree).

Statistical Analysis

Scoring of the questionnaire is based on Podsakoff’s scale, with 24 items through which participants evaluate their behavior across the five dimensions. The 7-point Likert scale is used for all responses.

Validity and Reliability

The OCB-24 shows evidence of adequate conceptual validity, with good discriminant validity across subscales and satisfactory internal consistency overall. Cronbach’s alpha values range from 0.60 to 0.70, indicating acceptable reliability. Additionally, the questionnaire demonstrates good test-retest reliability.

References

Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142.
Greek Adaptation: Dimitriadou D. and Stalikas A.