Description

The tool Kwaliteit van zorg; tevredenheid over de verstrekking van een hulpmiddel (Quality of Care: Satisfaction with the Provision of an Assistive Device) evaluates the quality of care provided in relation to the supply and use of an assistive device. It focuses on users’ satisfaction with their experience during the acquisition and use of the assistive device they received.

Analysis

This tool typically includes questions covering various aspects of the user’s experience with the assistive device, such as:

Service evaluates the quality of service during the provision of the device, including communication with healthcare professionals and the speed of the process.
Device Quality measures the user’s satisfaction with the quality and suitability of the assistive device for their needs.
Usability and Comfort examines how useful and comfortable the device is in the user’s daily life.
Training and Support assesses the adequacy of the training provided for using the device and the level of support available during its use.
Overall Satisfaction measures the user’s general satisfaction with the experience of receiving and using the assistive device.

Purpose

The purpose of the KVZTO-7 tool is to assess the quality of care associated with the provision and use of assistive devices. It aims to identify any issues or shortcomings in the process and to provide data that can be used to improve services and procedures related to assistive device provision.

Scoring

Scoring for the tool includes:

Data Collection through a questionnaire completed by users of the assistive device to record their experience.
Data Analysis based on responses to evaluate aspects such as service quality and satisfaction with the device.
Reporting generates reports that describe the quality of care and user satisfaction, including suggestions for improvement if needed.

References

Van Campen, C., & Deeg, D. J. H. (2012). The quality of care and satisfaction with the provision of aids and appliances in the Netherlands. Journal of Applied Gerontology, 31(4), 432–448.
Peters, L., & Schofield, M. (2015). Assessing user satisfaction with assistive devices: An analysis of existing tools. Disability and Rehabilitation: Assistive Technology, 10(3), 253–260.
Jansen, M., & Koster, M. (2018). User experiences and satisfaction with assistive technology: A systematic review. Technology and Disability, 30(2), 69–85.