Description

The “Congregation Satisfaction Questionnaire” (CSQ) is a psychometric tool designed to assess the satisfaction of members of a parish or religious community. This questionnaire examines various aspects of parish life, such as the quality of worship services, leadership, social support, religious activities, and the overall sense of community and participation.

Objective

The main objectives of the CSQ are:
Assess Satisfaction: To capture the level of satisfaction of parish members with different aspects of parish life.
Understand Members’ Needs: To explore the needs and preferences of parish members, helping to improve services and activities.
Strengthen Parish Community: To support the development of a more cohesive and supportive community by understanding the factors that influence member satisfaction.
Support Decision-Making: To provide data that can be used by parish leadership for informed decision-making regarding service and program improvement.

Analysis

The analysis of the data collected through the CSQ includes the following steps:
Data Collection: Parish members complete the questionnaire, which includes questions about their satisfaction with various aspects of parish life.
Quantitative Assessment: Responses are analyzed statistically using descriptive statistics, factor analysis, and correlation analyses to understand prevailing trends and relationships.
Interpretation of Results: Results are interpreted to identify key trends and relationships between member satisfaction and other factors.
Group Comparison: Differences in satisfaction are examined across different demographic and religious groups within the parish.

Scoring

The scoring of the CSQ includes:
Ensuring Reliability: The use of reliability indicators, such as Cronbach’s alpha, to assess the internal consistency of responses.
Ensuring Validity: Confirming the validity of the tool through confirmatory factor analysis methods and other evaluation tools.
Test-Retest: Conducting test-retests with different participant groups to confirm the reliability and validity of the tool in various settings.

Bibliography

Schaller, L. E. (2000). The Very Large Church: New Rules for Leaders. Abingdon Press.
Wuthnow, R. (1994). God and Mammon in America. The Free Press.
Olson, D. V. A. (1989). Church Friendships: Boon or Barrier to Church Growth? Journal for the Scientific Study of Religion, 28(4), 432-447.
Thumma, S., & Travis, D. (2007). Beyond Megachurch Myths: What We Can Learn from America’s Largest Churches. Jossey-Bass.
Fowler, J. W. (1981). Stages of Faith: The Psychology of Human Development and the Quest for Meaning. Harper & Row.