Scale Analysis

The Active-Empathic Listening Scale (AELS-11) was developed by Drollinger and colleagues in 2006. This scale assesses an individual’s ability to actively and empathetically listen by understanding key aspects of speech.

Objective of the Scale

The AELS-11 aims to evaluate the cognitive processing aspect of listening. It includes components such as: Monitoring (actively following a conversation), Understanding (accurately interpreting messages),Receiving and Interpreting Messages (both verbal and non-verbal). Additionally, it measures how individuals perceive listening behaviors, including both verbal and non-verbal responses.

Question Calibration

The AELS-11 consists of 11 items, divided into three subscales: Perceptive Awareness, Processing, Response. Participants indicate the extent to which each statement applies to them using a 7-point Likert scale, ranging from: 1 (Never or Almost Never) to 7 (Always or Almost Always).
Statistical Analysis
The AELS-11 generates a total score by summing the responses. The average completion time for the test is 25 minutes.

Validity and Reliability

The scale and its three subscales demonstrated moderate to relatively good internal consistency: Perception: Cronbach’s α = 0.73, Processing: Cronbach’s α = 0.66, Response: Cronbach’s α = 0.78, Overall internal consistency: Cronbach’s α = 0.86.

References

Keaton, S. A. (2017). Active‐Empathic Listening Scale (AELS) (Drollinger, Comer, & Warrington, 2006; also Bodie, 2011). The Sourcebook of Listening Research: Methodology and Measures, 161-166.
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Tags:
Active-Empathic Listening Scale [AELS], listening skills, reliability, questionnaire analysis.