Survey Analysis

The European Foundation for Quality Management (EFQM-37) was initiated in 1988 by 14 European business leaders and formally established in 1989 with 67 founding members. The first EFQM model was developed by experts from various fields and academic institutions and was officially introduced in 1992. The EFQM-37 model has since been used as a framework for evaluating applications for the European Quality Award, which recognizes excellence in quality management across Europe.

Objective

The EFQM-37 model aims to enhance the competitiveness of the European economy by promoting excellence in management, efficiency, and sustainability. It serves as a universal framework allowing organizations to share best practices effectively, regardless of industry, culture, or development stage.

Questionnaire Calibration

Participants are asked to evaluate management quality in their organization (business or educational institution) by assessing their leaders using two distinct Likert-type scales: Current Implementation Scale – Measures the extent to which the organization’s current practices align with the EFQM model. Potential Scale – Measures the perceived feasibility of implementing these characteristics in the organization. Both scales use a 5-point Likert format, ranging from 1 (Not at all) to 5 (Very much).

Statistical Analysis

The total score for each scale is derived by summing up the responses to all 37 questions, resulting in a range of 37 to 185 points per scale.
Higher scores indicate strong management quality, while lower scores suggest an urgent need for organizational improvement.

Validity and Reliability

The Greek version of the EFQM-37 was adapted by S. D. Anastasiadou & P. A. Zirinoglou, following the independent back-translation method for linguistic accuracy.Cronbach’s alpha = 0.966, exceeding 0.90, which indicates exceptionally high internal consistency and strong reliability of the scale.

References

Hides, M. T., Davies, J., & Jackson, S. (2004). Implementation of EFQM Excellence Model Self‐Assessment in the UK Higher Education Sector – Lessons Learned from Other Sectors. The TQM Magazine.

Greek adaptation: S. D. Anastasiadou & P. A. Zirinoglou.

For further details on survey data analysis and research development, contact the DatAnalysis team.

Tags: EFQM, European Foundation for Quality Management, quality management, organizational excellence, reliability, survey analysis.