Analysis

The Organizational Trust Scale (OTS) was developed to assess the various dimensions of trust in the workplace, primarily toward management, colleagues, and the organization.

Purpose

The purpose of the OTS is to provide a comprehensive measurement of organizational trust. Understanding these dimensions of trust helps organizations identify areas that require improvement and develop strategies to strengthen trust among employees, which can lead to increased satisfaction, commitment, and performance.

Calibration

Calibration is carried out using a Likert scale, where participants rate the level of their agreement with various statements related to the dimensions of trust.

References

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20(3), 709–734.
Dirks, K. T., & Ferrin, D. L. (2001). The Role of Trust in Organizational Settings. Organization Science, 12(4), 450–467.
Robinson, S. L. (1996). Trust and Breach of the Psychological Contract. Administrative Science Quarterly, 41(4), 574–599.