Questionnaire Description

The TOCS (The Organizational Commitment Scales) questionnaire has been developed to measure employees’ organizational commitment. It consists of three dimensions: Affective Commitment, Continuance Commitment, and Normative Commitment. Each dimension includes a series of statements to which participants respond using a seven-point Likert scale, ranging from “Strongly disagree” to “Strongly agree.” Negatively worded items are marked with an asterisk and are reverse scored.

Data Analysis and Use

Responses are recorded on a seven-point scale. The purpose of the analysis is to capture the extent to which employees feel emotionally committed, remain in the organization due to necessity, or stay out of a sense of obligation. Data processing includes calculating mean scores per dimension, with negatively worded items being reversed prior to analysis. Analytical techniques may include descriptive statistics, reliability analysis (Cronbach’s alpha), group comparisons, or correlations with other variables such as job satisfaction or turnover intention.

Objective

The objective of TOCS is to provide a reliable instrument for measuring organizational commitment. It aims to identify which type of commitment predominates in an organization, to explore its relationship with other organizational indicators such as productivity, efficiency, and employee retention, and to serve as a basis for interventions designed to strengthen commitment and reduce turnover intentions.

Calibration

In the Affective Commitment dimension, high scores indicate a strong emotional bond with the organization. In Continuance Commitment, high scores show that employees remain because they perceive a high cost of leaving. In Normative Commitment, high scores reflect a sense of obligation to remain in the organization. Overall interpretation requires a combined perspective and comparison of all three dimensions.

References

LaMastro, V. Commitment and perceived organizational support.
Takada, Moriatsu (2005). Comparative Analysis of Organizational Commitment in Medical Professionals. Kobe University.