Description of the Questionnaire

The Job Satisfaction Survey (JS-15) is a shortened version of the original 36-item JSS developed by Paul E. Spector in 1994. It includes 15 statements focusing on key dimensions of job satisfaction, such as pay, promotion opportunities, supervision, benefits, recognition, internal procedures, coworker relationships, nature of work, and workplace communication. The tool is widely used in organizational psychology and human resource studies to measure employee satisfaction and to better understand the factors influencing it.

Purpose

The purpose of the questionnaire is to assess the level of employee satisfaction across various aspects of their work. By using the JS-15, areas in need of improvement can be identified, employee engagement can be strengthened, turnover intention can be reduced, and targeted interventions can be developed to increase productivity and overall workplace well-being.

Data Analysis and Use

The questionnaire consists of 15 statements, to which participants respond by indicating their level of agreement or disagreement using a six-point Likert scale: 1 (Strongly Disagree), 2 (Disagree Much), 3 (Disagree Slightly), 4 (Agree Slightly), 5 (Agree Much), 6 (Strongly Agree). Each item corresponds to one of the key dimensions of job satisfaction, such as pay, supervision, or the nature of work. Some items are negatively worded and require reverse scoring during analysis. The data can be analyzed both overall and by individual dimension, offering a detailed view of the employee experience within the organization.

Scoring

The total score is calculated by summing the responses to the 15 items, ranging from 15 to 90. The higher the score, the greater the employee’s job satisfaction. Generally, scores between 15 and 34 indicate low satisfaction, between 35 and 64 indicate moderate satisfaction, and between 65 and 90 indicate high satisfaction. Accurate scoring requires careful attention to reverse-coded items and thoughtful interpretation based on both the total and dimensional scores.

References

Spector, P. E. (1994). Job Satisfaction Survey. Tampa, FL: Department of Psychology, University of South Florida. Available at http://paulspector.com/.
Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. Sage Publications.
Judge, T. A., & Bono, J. E. (2001). Relationship of core self-evaluations traits—self-esteem, generalised self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance. Journal of Applied Psychology, 86(1), 80.