Analysis

The Role Conflict Questionnaire is used to assess the conflict experienced by employees regarding their roles within an organization. The scale evaluates various dimensions of role conflict, such as contradictory demands, incompatible tasks, the clash between personal and professional values, and role change or uncertainty.

Objective

The goal of the questionnaire is to measure the level of role conflict experienced by employees, providing valuable insights for developing strategies to reduce occupational stress and improve job satisfaction and performance.

Scoring

The scale includes a series of statements to which employees respond using a Likert scale, typically ranging from “1 = Never” to “5 = Always”.

References

Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150–163.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York: Wiley.
Beehr, T. A., & Glazer, S. (2005). Organizational role stress. In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Handbook of Work Stress (pp. 7–33). Thousand Oaks, CA: Sage Publications.
Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36(1), 16–78.
Tubre, T. C., & Collins, J. M. (2000). Jackson and Schuler (1985) Revisited: A Meta-Analysis of the Relationships Between Role Ambiguity, Role Conflict, and Job Performance. Journal of Management, 26(1), 155–169.