Questionnaire Analysis

The Organizational Citizenship Behavior Questionnaire (OCB-24) was used to measure employees’ responses regarding organizational citizenship behavior, developed by Podsakoff, MacKenzie, Moorman, and Fetter in 1990.

Organizational Citizenship Behaviour – Miscellaneous [OCB-24]

Description

The Organizational Citizenship Behaviour – Miscellaneous [OCB-24] is a 24-item instrument used to assess Organizational Citizenship Behaviour (OCB) within the workplace.

Organizational citizenship behaviours refer to voluntary and supportive employee actions that extend beyond formal job requirements and may contribute to effective organizational functioning and a positive work environment.

Objective

The primary objective of the OCB-24 is to assess the extent and frequency of voluntary organizational behaviours that contribute to cooperation, support among colleagues, and the effective functioning of the organization.

Scoring

Participants respond to the statements according to the response scale specified for the particular version of the OCB-24.

Scores are calculated according to the corresponding scoring protocol. Higher scores generally indicate a greater presence of organizational citizenship behaviours.

Data Analysis and Use

Data analysis may include descriptive statistics, reliability analysis, correlations, group comparisons, and regression analysis.

OCB-24 scores may also be examined in relation to variables such as job satisfaction, organizational commitment, leadership, job performance, and organizational climate.

Interpretation

Higher scores generally reflect a greater presence of voluntary, cooperative, and supportive workplace behaviours beyond the formal requirements of an employee’s role.

Results should be interpreted according to the specific version of the instrument, its scoring procedure, and the characteristics of the study population.

Applications

The OCB-24 can be used in organizational psychology, human resource management, business management, and occupational behaviour research.

It can support research examining employee behaviours that contribute to cooperation, positive workplace relationships, and overall organizational effectiveness.

References

Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.

Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563.

Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. Sage Publications.