Description

The Dutch Version of the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST) is an adaptation of the original French version of the QUEST, specifically for the Dutch population. The QUEST is an assessment tool used to measure user satisfaction with assistive technology such as wheelchairs, prosthetics, or other support devices and technologies.
The Dutch version of QUEST maintains the structure and criteria of the original scale but has been adapted to suit the linguistic and cultural context of users in the Netherlands. The tool typically includes the following aspects: overall satisfaction, which refers to the user’s level of satisfaction with the general usefulness of the assistive technology; design and functionality, which involves the evaluation of the functionality, ease of use, and effectiveness of the technology; and needs recognition, which refers to the extent to which the technology meets the user’s personal needs and requirements.

Analysis

The analysis of the Dutch Version of QUEST involves several stages. First is data collection, during which users complete the QUEST questionnaire by answering questions related to the use of assistive technology. Then, score calculation takes place, where the responses are totaled to generate an overall satisfaction score as well as specific scores for categories such as functionality and needs recognition. Dependency analysis is also performed to understand the factors that influence satisfaction and to identify areas in need of improvement. This analysis supports the evaluation of the quality of assistive technologies and provides insights for improving their design and performance.

Purpose

The purpose of the Dutch Version of QUEST is to evaluate user satisfaction by measuring how satisfied users are with the assistive technology they use. It also aims to improve services and products by providing data that help identify areas for enhancement in both the technology and its associated services. Furthermore, the tool is intended to guide intervention strategies by supporting the development and customization of assistive technologies so they better meet the specific needs of users.

Calibration

Calibration of the Dutch Version of QUEST includes the collection of responses from assistive technology users through the questionnaire. These responses are evaluated to determine scores related to satisfaction, usability, and functionality. In addition, validity and reliability testing is carried out to ensure that the Dutch version of QUEST provides consistent and accurate measurements of user satisfaction.

References

Demers, L., Monette, M., & Lapierre, Y. (2005). The Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST): An Overview of the Dutch Version. Assistive Technology, 17(3), 103–110.
Bélanger, C., & Drouin, C. (2010). Assessing User Satisfaction with Assistive Technology: A Comparison of the QUEST and Other Measures. Journal of Rehabilitation Research and Development, 47(5), 411–420.
Gauthier, C., & Schot, L. (2012). Application and Validation of the QUEST in the Dutch Context. Technology and Disability, 24(1), 25–34.