Analysis

The Role Hassles Index was designed to assess the amount and intensity of minor hassles and difficulties that employees face in their roles in the workplace. This scale evaluates various dimensions of occupational hassles, such as interruptions, conflicts and role ambiguity, excessive workload, and lack of support.

Purpose

The purpose of the index is to measure the professional hassles experienced by employees, providing valuable insights for the development of strategies that can reduce hassles and improve job satisfaction and performance.

Scoring

The scale includes a series of statements or scenarios to which participants are asked to respond using a Likert scale. The total score is calculated as the mean of responses for each dimension, with higher values indicating greater occupational hassles.

References

Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York: Wiley.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review. Personnel Psychology, 31(4), 665-699.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Glenview, IL: Scott, Foresman.
French, J. R. P., Jr., Caplan, R. D., & Van Harrison, R. (1982). The mechanisms of job stress and strain. New York: Wiley.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.