Analysis

The Organizational Communication Conflict Instrument (OCCI) was developed to assess conflicts that arise from communication within an organization. The key dimensions of the OCCI include control, defensiveness, empathy, equality, and willingness to resolve.

Objective

The objective of the OCCI is to provide a clear and reliable measurement of communication conflicts within an organization, as well as their effects on employee effectiveness and well-being.

Scoring

Scoring is conducted using a Likert scale, where participants evaluate the frequency or intensity of their experiences across various statements related to communication conflicts.

References

Putnam, L. L., & Poole, M. S. (1987). Conflict and Negotiation. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. W. Porter (Eds.), Handbook of Organizational Communication: An Interdisciplinary Perspective (pp. 549–599). Sage Publications.
Rahim, M. A. (2002). Toward a Theory of Managing Organizational Conflict. The International Journal of Conflict Management, 13(3), 206–235.
Thomas, K. W. (1992). Conflict and Negotiation Processes in Organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of Industrial and Organizational Psychology (2nd ed., Vol. 3, pp. 651–717). Consulting Psychologists Press.